Frequently asked questions

Guests scan a QR code and send you song requests or messages. You read requests in the live list. Messages can appear on Chatwall, with your approval first if you choose.

No. Guests scan the QR code and open the page directly in their smartphone browser.

For song requests, you only need a visible QR code. Open the Chatwall display on a computer or compatible TV, then show it on a television, projector or LED wall.

Yes. Your guests’ phones and the device showing your live view need internet access.

Yes. Enable the guest hub with Chatwall or Enterprise. Guests scan one code and choose whether to request a song or send a message.

Midnight, Clear and Champagne. The shared design applies to the song request and Chatwall forms, including the welcome notice.

Use the permanent song request QR code. It stays the same, opens the currently valid form and can optionally be protected with a PIN.

The permanent QR code stays the same on flyers and signs. Daily links and their QR codes change every day at 08:00 Berlin time.

Daily song request links change at 08:00 Berlin time. The Chatwall display link stays valid for up to 48 hours so an ongoing or early-starting event is not interrupted. A permanent QR code remains accessible.

Choose between the Chatwall form directly and the guest hub with song requests and Chatwall.

Yes. Adjust the notice text, font, font size, text colour and background colour in QR settings.

Name, artist and song are required. A comment is optional.

No. Guests can enter requests without Spotify. When search is available, suggestions help identify the right track.

Basic includes 100 song requests per month. Each period runs from 08:00 on the first day of the month to 08:00 on the first day of the next month.

The current night is not cut short. The restriction takes effect at the next changeover at 08:00.

Search, pin important requests, hide or remove entries, spot related requests, and archive the night or save it as a PDF.

If a guest taps Send twice in quick succession, the request is saved only once. The live list can also flag repeated artist and title combinations.

Save and enable separate texts for song requests and Chatwall. Choose to show them once per night or on every page visit. Turning them off keeps the text for future events.

Yes. The optional extra button can link to a tipping page, your website or more event information, for example.

Yes. Create an event and share its own link or QR code. Advance requests stay separate from the current live list.

Enable notifications for new requests and check them with the test function. Your browser must allow notifications.

A Chatwall message can contain up to 120 characters.

With manual approval, you read each message before it appears on screen. With automatic approval, it appears straight away. Word filters and device blocks are available in both cases.

Yes. Edit a message before displaying it or reject it. If someone repeatedly disrupts the event, you can block their device temporarily.

Add your own filter terms and temporarily block devices that repeatedly cause disruption. You can lift a block in the Chatwall section.

If the same device sends an identical message twice in quick succession, it enters the queue only once.

Yes. Your own message is given priority on the display.

Use the live preview to adjust fonts, sizes, colours, message spacing, rotation intervals, scrolling banners and background images.

Guest messages do not have a permanent analytics archive like song requests. Messages and blocking information are managed during use and deleted after 16 hours by default.

Archiv and Enterprise include the archive view and analyses of songs, artists, genres and activity over time.

No. Changing plans does not automatically delete your requests. You still need a plan that includes archives and analytics to access those features.

They include activity over time, top songs, top artists, genre distribution, genre trends, song age, time of day and day of the week.

Yes. Save archive folders as PDFs and download charts individually or together.

Choose whether guests can give star ratings or share their mood. Analyse the results for a date range you choose, then keep them in your history.

Basic is a good starting point. Archiv adds song requests without a monthly quota and analytics; Chatwall adds live message display. Enterprise brings all features together.

Yes. The Enterprise day pass unlocks Enterprise features for 24 hours.

Open Account. You’ll find your plan, payments, billing details and email preferences there.

Under My details on the account page. Your saved billing address is also available when you subscribe to a plan.

Your account has one shared preference for marketing emails, including offers, promotions and CrowdFlow Live news. Unsubscribe at any time in your account or through the unsubscribe link in any such email. Necessary account, security, billing and contract messages are unaffected.

Song requests require a name, artist and song; comments are optional. Chatwall processes the message together with a pseudonymous visitor identifier.

The privacy policy is linked at the bottom of CrowdFlow Live’s regular pages.